Our Process

At this level, general contracting is no longer general, it’s highly specialized.

Building at this level requires a certain expertise that can’t be found with just any general contractor. Our experience working with the finest architects, designers, artisans, and tradespeople have given us hard-earned insights into managing every aspect of high-end construction. Such experience ensures excellent relationships across all disciplines and instills a culture of quality that permeates every aspect of the project, from planning to completion. Our process follows a well-defined path from inception to finished construction to ongoing service and maintenance, as described in the phases below:

Project Development

There are multiple professions involved in building a home at this level: architects, engineers, interior designers, decorators, landscape architects — too many to list. And each profession has an area of responsibility for decision-making and performing work. For everything to work right, somebody must have a firm grasp of the big picture: timelines, deliverables, costs, and, most importantly, clear and constant communication. That somebody is us and the project development phase is the cornerstone of our approach.

During this phase, needs, goals and expectations are defined and clarified. As preliminary schematics evolve into detailed drawings, we work closely with homeowners, architects and designers to bring even the most ambitious plans to life. Our vast experience provides insight regarding how to do things more efficiently and improve outcomes while remaining true to the integrity and creativity of the original design. And our approach to scheduling and budgeting ensures that crucial inter-dependencies are accounted for, creating efficient coordination of labor and materials, as the building phase begins.

Building

Building starts the moment we break ground. From this point on, we serve as a central communications hub, ensuring vital information flows freely among our project partners, subcontractors, and tradespeople. At this level, not only do customers receive a higher level of personal service, but considerably more interaction is required between the builder, architects, interior designers, landscape architects, artisans, craftspeople, and myriad others involved.

Building at this level also requires experience with such things as rare and valuable woods, stone, metals, and other finishes. In addition, our knowledge and history of installing elaborate mechanical systems, information technology, acoustics and sound control, zoned climate control, and other special amenities and equipment ensure you have the proper infrastructure in place before interior finishing begins. The true value of our experience, however, becomes even more evident as construction concludes and the post-project review phase begins.

Post-Project Review

At Brookes & Henderson, we view construction holistically: from project development onwards; we have carefully considered the entire lifecycle of your home, addressing ease-of-maintenance and anticipating future needs for decades or even generations to come.

As physical construction ends and move-in preparations are underway, we gather all documentation including information regarding appliances, security systems, irrigation, IT and electrical infrastructure, home maintenance schedules, warranties, as-built drawings, and more. The project manager performs a final inspection and walks the property with a Brookes & Henderson Services (BHS) technician to make sure even the most minor details are addressed. BHS then presents the documentation to the homeowners, making sure they’re fully informed about care and maintenance.

Brookes & Henderson Services also offers industry-leading services for ongoing care of your home and property—services that leverage our knowledge of the property, the materials used in its construction, and the various equipment and amenities installed. Learn more about BHS.

From project development to building, to post-project review, our approach relies on careful planning to make sure all interdependencies are addressed and accounted for. It also relies on effective communication and constant feedback to ensure efficiency and quality every step of the way. That’s why, when you choose to build with Brookes & Henderson, you’re choosing a proven process for building that, simply put, just works.